Delivery Policy
Last Updated: December 5th 2025
1. Definitions
For the purposes of this Delivery Policy (the “Policy”):
a. “Company” refers to The Chef Nextdoor.
b. “Client” refers to any individual or entity purchasing meal preparation or delivery services from the Company.
c. “Delivery Address” refers to the location specified by the Client for receipt of goods.
d. “Bronson/Gladstone Intersection” refers to the point of reference used to determine delivery distances and associated fees.
2. Delivery Schedule
2.1 The Company shall provide delivery services exclusively on Saturdays and Sundays (“Delivery Days”).
2.2 Delivery times may vary and are subject to operational demands, weather conditions, and other factors beyond the Company’s reasonable control.
2.3 The Company reserves the right to modify delivery windows as necessary, with reasonable notice provided to Clients where feasible.
3. Container Options
3.1 Environmentally Friendly Container Program
a. Clients may elect to participate in the Company’s environmentally friendly container program (“Eco Container Program”), whereby the Client supplies personal container sets for use in meal packaging.
b. Under this program, container sets shall be exchanged weekly.
c. The Client acknowledges that participation in the Eco Container Program is intended to reduce plastic waste and agrees to provide clean, food-safe containers for use by the Company.
3.2 Convenience Container Option
a. Clients may alternatively select the Company’s convenience container option (“Convenience Containers”).
b. Meals provided under this option shall be packaged in BPA-free, microwavable, and freezer-safe containers supplied by the Company.
c. A fee of One Dollar ($1.00) per meal shall apply to partially offset the cost of Convenience Containers.
d. The Client acknowledges that Convenience Containers are single-use and are not required to be returned to the Company.
4. Delivery Fees
4.1 Delivery fees shall be calculated based on the shortest reasonable driving distance between the Delivery Address and the Bronson/Gladstone Intersection.
4.2 Delivery fees shall apply as follows:
a. 0 km – 8 km: No delivery fee shall apply.
b. Over 8 km – 13 km: A delivery fee of Ten Dollars ($10) shall apply.
c. Over 13 km – 20 km: A delivery fee of Fifteen Dollars ($15) shall apply.
d. Over 20 km – 35 km: A delivery fee of Twenty Dollars ($20) shall apply.
4.3 For Delivery Addresses located beyond 35 km, a custom delivery fee shall apply. The Company shall notify the Client of the applicable fee prior to order confirmation.
4.4 The Client shall be responsible for ensuring that all delivery information provided is accurate and complete. Additional fees may apply for redelivery resulting from incorrect or incomplete information.
5. Payment Terms
5.1 Payment must be received no later than the day prior to the Client’s scheduled meal plan delivery. Failure to remit payment within this timeframe may result in postponement, suspension, or cancellation of delivery services.
5.2 The Company accepts payment through the following methods:
a. Electronic funds transfer (e-transfer) to the Company’s designated email or account; and
b. Online payment via the Company’s website, using the invoice number issued to the Client.
5.3 The Client is responsible for referencing the correct invoice number and ensuring that payment is submitted in full and on time.
5.4 Orders are not considered confirmed until payment has been successfully received by the Company.
6. Amendments
The Company reserves the right to amend, modify, or update this Policy at its discretion. Any such changes shall become effective upon posting or direct communication to the Client, unless otherwise stated.